FAQ and HELP CENTRE
We love to hear constructive feedback - Its very important to our business, - Our preferred Feedback sites are Trustpilot & Google Reviews, see the links below so you can leave a review yourself. As a company we never like to receive negative reviews so if you have any issues regarding your purchase and need further help and assistance please email us or call our sales office.
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What our customers say
We would like to give you five reasons why:
- Most established online retailer of water features and other garden products.
- Price guaruntee, we promise our products cannot be purchase cheaper elsewhere.
- We carry large stocks and are NOT an online company who always relies on third party companies to deliver the goods.
- Customer service provided before you purchase, during your purchase and after you have received your item.
- Full online tracking available for your purchases.
We have been selling our water features and garden products for over 10 years to Garden Centres and Direct to the public.
We carry our water features in stock in Peterborough, you can collect but we require 24hrs notice, as some orders are sent direcly from our suppliers it is always wise to check first to ensure this is in stock.
If a product is in stock and your order is placed before 1.00pm on a week day, your order will normally be dispatched the next working day for delivery within the next 3-5 working days. We do always try to ship your order the same day or within 24 hours so please provide your mobile number on your order so we can send you a text message on the day and time of your delivery.
You are more than welcome to pick up your order from our warehouse, but please notify us prior to ensure that you order is ready to be collected. Please do call us first to check we have this in stock before travelling.
It is a good idea to protect your water feature during the winter months, please refer to our installation sheets for guidance on what to do with your feature in the winter. For resin water features please drain them completely to avoid any frost damage. We have lots of helpful tips for looking after your water feature in our blog.
You are more than welcome to pick up your order from our warehouse, but please notify us prior to ensure that you order is ready to be collected. Please do call us first to check we have this in stock before travelling.
Your payment is processed through Worldpay, Steamline or Paypal, you can be assured your payment is completely secure.We use one of the safest possible methods of payment by processing your order through paypal or credit card over the phone and we are an ISIS (Internet Shopping is Safe) accredited retailer.
Yes all our water features come with a sump, pump, cable and instructions. Most of our water features come with LED lights as standard. The standard cable length of 10mtrs.
All our stainless steel water features are made from Grade 304 stainless steel, this is the same material used for surgical and marine equipment. This grade has a high nickel content making it resistant to corrosion, even salt sprays.
- You MUST ensure you regularly check the water levels in your water feature and make sure the pumps are completely submerged in water.
- Periodly make sure the water is cleaned/or changed to ensure a long life span of the water feature and pump.
- If you live in hard water areas or your water feature has become dirty then we recommend you use a stainless steel metal polish on all stainless steel parts, a conventional stainless steel polish that you would use indoors will suffice.
- Our 'Sparkle' water feature cleaner available in 160ml is an excellent product for maintaining the pump and bringing back the shine in the stainless steel.
We want you to get the most from your solar water feature and we want to guide you all the way to ensure you are complete happy witrh your solar fountain.
You will need to refer to the instructions which are available on everyone of our water features. We have spent years developing our solar range of products and our standard productn has;
Our solar water features have an on/off facility, so you can use the feature exactly when you want to.
Yes the solar panels come with a light adaptor, there is a facility for having the lights to connect to the feature, please note these are sensored to come on at night so do not be afraid if the lights are not on during the day.
Our solar pump will typically run for up to 5 hours when the solar batteries are fully charge.
Yes you can but ensure the pump is stored away and therefore it is recommended to put the whole item away for the winter.
This is 5 metres long so you can place the panel in the best location.
With the panel you get numerous brackets and spikes so you can fix this onto a shelf or push the panel into the ground.
If you choose SLP103E you can purchase a mains adaptor to charge the panel.
Yes, these take standard replaceable batteries which you can purchase from your local supermarket.